BUG-000169418 for ArcGIS GIS Server

Bug ID Number	BUG-000169418
Submitted	July 25, 2024
Last Modified	December 8, 2025
Applies to	ArcGIS GIS Server
Version found	11.1
Operating System	Windows Server
Operating System Version	2019 64 Bit
Status	Under Consideration

Additional Information

This issue is not reproducible. 1) It is highly recommended to upgrade to a newer release, e.g. version 11.5 or 12.0 or later. 2) Create custom print service based off PrintingTools.atbx found inside \Resources\ArcToolBox\Templates\PrintService. 3) Finally, not sure if it is a typo or not, it appears from the reproducible steps that the credentials were not stored with the .ags file. Ensure to use a 'user connection' type in the .ags file's Properties and both user name and passwords are stored with the 'connection file'. Do not ONLY save them in 'Windows Credential Manager'. If the issue is still encountered after taking all necessary steps, kindly call back to Esri Support.

Steps to Reproduce

Bug ID: BUG-000169418

Software:

ArcGIS GIS Server

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A custom print service with embedded credentials published from ArcGIS Pro to a standalone ArcGIS Server site fails to print web services that use Integrated Windows Authentication.

Additional Information

Steps to Reproduce

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