laptop and a wrench

Bug

A certain tile in the Esri Oceans Basemap (located to the SouthEast of Bronx, NY) is not updating when zoomed into a scale of 1:50,000 and closer.

Last Published: August 3, 2016 ArcGIS for Desktop
Bug ID Number BUG-000093920
SubmittedFebruary 1, 2016
Last ModifiedMarch 30, 2022
Applies toArcGIS for Desktop
Version found10.3.1
StatusKnown Limit

Additional Information

This is a known limitation. There is no cache in this area at Level 14 and larger. According to the Map Item for the base and reference: (http://www.arcgis.com/home/item.html?id=1e126e7520f9466c9ca28b8f28b5e500 & http://www.arcgis.com/home/item.html?id=0fd0c5b7a647404d8934516aa997e6d9): "The Ocean Base map currently provides coverage for the world down to a scale of ~1:577k; coverage down to ~1:72k in United States coastal areas and various other areas; and coverage down to ~1:9k in limited regional areas." This is not new to the current Ocean Base & Reference maps. There has never been cache at the larger scales in this area (as seen in the mature support Ocean Basemap: http://www.arcgis.com/home/item.html?id=6348e67824504fc9a62976434bf0d8d5).

Steps to Reproduce

Bug ID: BUG-000093920

Software:

  • ArcGIS for Desktop

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback