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Bug

Opening a web scene saved from Scene Viewer in ArcGIS Online opens with the error message "web map.External component has thrown an exception." in ArcGIS Pro on Windows 11 (for non-English operation systems).

ArcGIS Pro
Bug ID Number BUG-000159569
SubmittedJuly 1, 2023
Last ModifiedJune 5, 2024
Applies toArcGIS Pro
Version found3.0.5
Operating SystemWindows OS
Operating System Version11.0 64 bit
Version Fixed3.2, 3.1.3
StatusFixed

Additional Information

This issue is addressed in ArcGIS Pro 3.2 and 3.1.3.

Steps to Reproduce

Bug ID: BUG-000159569

Software:

  • ArcGIS Pro

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