3D buildings keep showing up black in ArcGIS Pro on computers with graphic card Intel(R) HD Graphics 2500.
Last Published: April 27, 2016ArcGIS Pro
Bug ID Number
October 27, 2015
May 31, 2023
Operating System Version
This issue was not reproducible when tested by the development team. Issues may be given this status when they cannot be reproduced or are no longer relevant in a development version of the software, but a specific fix was not installed to address the issue. The issue's Additional Information section may contain further explanation.
This seems to be hardware/driver specific issue. Unable to reproduce this issue with some other tested (eg. Intel HD 4000). Switch from DirectX to OpenGL rendering, as most likely this is a driver bug. Some early Intel chipsets might have better support for OpenGL than DirectX.
Convert the extruded polygon (buildings) to multipatch by following the steps below:1. On the ribbon > click the Analysis tab > click Tools > Search for ‘Layer 3D to feature class’.3. Open ‘Layer 3D to feature class’.4. Input feature layer = buildings.5. Output feature class = multipatch name.6. Ignore the ‘Grouping field’ or set a field as a grouping field.7. Click Run.8. Symbolize the multipatch layer following the instructions of the exercise: ‘Create a cartographic 3D scene’ of the Virtual Campus.