laptop and a wrench


3D buildings keep showing up black in ArcGIS Pro on computers with graphic card Intel(R) HD Graphics 2500.

Last Published: April 27, 2016 ArcGIS Pro
Bug ID Number BUG-000091727
SubmittedOctober 27, 2015
Last ModifiedMay 31, 2023
Applies toArcGIS Pro
Version found1.1
Operating SystemWindows OS
Operating System Version10.0

Additional Information

This seems to be hardware/driver specific issue. Unable to reproduce this issue with some other tested (eg. Intel HD 4000). Switch from DirectX to OpenGL rendering, as most likely this is a driver bug. Some early Intel chipsets might have better support for OpenGL than DirectX.


Convert the extruded polygon (buildings) to multipatch by following the steps below:1. On the ribbon > click the Analysis tab > click Tools > Search for ‘Layer 3D to feature class’.3. Open ‘Layer 3D to feature class’.4. Input feature layer = buildings.5. Output feature class = multipatch name.6. Ignore the ‘Grouping field’ or set a field as a grouping field.7. Click Run.8. Symbolize the multipatch layer following the instructions of the exercise: ‘Create a cartographic 3D scene’ of the Virtual Campus.

Steps to Reproduce

Bug ID: BUG-000091727


  • ArcGIS Pro

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