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Bug

Chrome does not print vector tile layers when the 'Use hardware acceleration when available' setting is not disabled.

Last Published: September 3, 2020 Portal for ArcGIS
Bug ID Number BUG-000128127
SubmittedJanuary 24, 2020
Last ModifiedMay 31, 2023
Applies toPortal for ArcGIS
Version found10.7.1
Operating SystemWindows OS
Operating System Version10.0
StatusNon-Reproducible

Additional Information

Esri is unable to reproduce this issue in ArcGIS Enterprise 10.8 and higher, and also unable to consistently reproduce this in previous releases. This may be caused by a combination of browsers, graphics drivers, and the use of ArcMap-based print services. If this issue persists, it is recommended to upgrade the browser to the latest version, upgrade graphics drivers to the latest available version, and ensure that any custom print services are published using ArcGIS Pro.

Workaround

Disable the Use hardware acceleration when available setting in Chrome or use a different browser (for example, Internet Explorer or Mozilla Firefox).

Steps to Reproduce

Bug ID: BUG-000128127

Software:

  • Portal for ArcGIS

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