laptop and a wrench

Bug

When upgrading ArcGIS Monitor, if the software is installed in a non-default location, the installer does not update the framework files in the custom location.

ArcGIS Monitor
Bug-ID-Nummer BUG-000164218
EingereichtJanuary 9, 2024
Zuletzt geändertOctober 31, 2025
Gilt fürArcGIS Monitor
Gefunden in Version2023.3
BetriebssystemRed Hat Enterprise Linux
Betriebssystemversion8.3
Behoben in Version2024.0
StatusFixed

Workaround

  1. Delete or rename the existing /opt/ArcGIS/arcgis/monitor folder. 
  2. Copy the /usr/lib/arcgis/monitor folder to /opt/ArcGIS/arcgis.
  3. Restart ArcGIS Monitor.
  4. The software no longer shows as authorized, and the logs show the error: "Software authorization failed. Features will be disabled". The /home/<username>/.ESRI.properties.<machine name>.11.0 file still displays as version 2023.2.

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Manually edited this file to show version 2023.3 and restart ArcGIS Monitor. After doing this, the software is now displayed as licensed:

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Schritte zur Reproduzierung

Bug-ID: BUG-000164218

Software:

  • ArcGIS Monitor

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