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Bug

The error message "You don't have permissions to view this item. Try using a different ArcGIS account." is returned in the Viewer tab of ArcGIS for Teams when using a Portal for ArcGIS connection with Integrated Windows Authentication (IWA) single sign-on authentication.

ArcGIS for Teams
Bug-ID-Nummer BUG-000167790
EingereichtMay 24, 2024
Zuletzt geändertAugust 20, 2025
Gilt fürArcGIS for Teams
Gefunden in VersionN/A
BetriebssystemN/A
BetriebssystemversionN/A
StatusIn Product Plan

Zusätzliche Informationen

This may be due to the specific items that are opened or the other settings enabled in the org (Online or Enterprise) though with the latest release there were some changes made to Single Sign On (SSO) and could be resolved. Verify if the latest updates amends the issue and if not some details on the items and settings could help us pin point the issue.

Workaround

Verify with the latest release to ArcGIS for Teams v2024.2.

Schritte zur Reproduzierung

Bug-ID: BUG-000167790

Software:

  • ArcGIS for Teams

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