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Bug

The ArcGIS StoryMaps JPEG image resolution is reduced on mobile devices.

Zuletzt veröffentlicht: December 28, 2021 ArcGIS Online
Bug-ID-Nummer BUG-000136198
EingereichtDecember 15, 2020
Zuletzt geändertJune 5, 2024
Gilt fürArcGIS Online
Gefunden in Version8.4
BetriebssystemN/A
BetriebssystemversionN/A
StatusNon-Reproducible

Zusätzliche Informationen

The issue is not reproducible after ArcGIS Online September 2021 release (v9.3).

Workaround

Users can upload their JPEG images to ArcGIS Online, and then feature this content in their StoryMap, however, the images may disappear after some time, as referenced in this technical article. The user has a Python script which prevents these images from disappearing from their StoryMap, however, the script must be re-run every time an edit is made to the story map.

The ArcGIS Companion app works with mixed results. Some higher-quality images do not have a noticeable reduction in resolution, but the medium or low-quality images still experience issues.

Note: The ArcGIS Companion app may not be the best workaround if the story map is intended for public use on cell phones, and the majority of the public is not accessing the data through the app.

Schritte zur Reproduzierung

Bug-ID: BUG-000136198

Software:

  • ArcGIS Online

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