laptop and a wrench

Bug

Requests to services running in the shared instance pool result in the 500 wait timeout error after rebooting Windows Server.

ArcGIS GIS Server
Bug-ID-Nummer BUG-000173043
EingereichtDecember 13, 2024
Zuletzt geändertDecember 22, 2025
Gilt fürArcGIS GIS Server
Gefunden in Version11.4
BetriebssystemWindows Server
Betriebssystemversion2022
Behoben in Version11.5
StatusFixed

Zusätzliche Informationen

This issue is resolved in ArcGIS Enterprise 11.4 with the ArcGIS Server Security 2025 Update 2 Patch. The URL is: https://support.esri.com/en-us/patches-updates/2025/arcgis-server-security-2025-update-2-patch

Workaround

  • Navigate to the ArcGIS Server Administrator API and restart the DynamicMappingHost service to resolve the issue.
  • Adjust the number of shared instances per machine in ArcGIS Server Manager by navigating to Site > Settings > Pooling to resolve the issue, as this restarts the DynamicMappingHost service.
  • Start Portal for ArcGIS 10 minutes before ArcGIS Server—if Portal is accessible when ArcGIS Server starts, the problem does not occur. This can be automated with PowerShell.

Schritte zur Reproduzierung

Bug-ID: BUG-000173043

Software:

  • ArcGIS GIS Server

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