laptop and a wrench

Bug

Different workflows result in Collector for ArcGIS (Windows) displaying the following message, "You are not connected to the internet," even if there is a valid Internet connection.

Zuletzt veröffentlicht: September 11, 2017 ArcGIS Collector
Bug-ID-Nummer BUG-000102963
EingereichtFebruary 16, 2017
Zuletzt geändertMay 31, 2023
Gilt fürArcGIS Collector
Gefunden in Version10.4
Server-PlattformWindows OS
Client-Plattform10.0 64 Bit
StatusNon-Reproducible

Zusätzliche Informationen

Not reproducible at 17.0.1

Workaround

Workaround A:In Collector for ArcGIS, go to Maps > My Maps, and refresh the gallery. Field users are able to perform the sync successfully.Workaround B:Restart Collector for ArcGIS or access the Credential Manager.Workaround C:Remove the ArcGIS Online account from Collector for ArcGIS, and re-add the account.Workaround D The workaround requires editing registry for systems that don't seem to connect to wifi automatically once logged into Windows. This was provided by a customer1. Locate key HKLM\Software\Policies\Microsoft\Windows\WcmSvc\ 2. See if the GroupPolicy subkey exists.3. If not, highlight WcmSvc, right click on WcmSvc and Choose New -> Key and name it GroupPolicy, 4. Select the new GroupPolicy key and then in the right pane, (right-click) and choose New -> DWORD (32-bit) and create value, name it as fMinimizeConnections and Click OK. 5. Reboot and test. This policy allows users to connect automatically to wireless network, even with a LAN plugged in and works on both Windows 8/8.1 and 10

Schritte zur Reproduzierung

Bug-ID: BUG-000102963

Software:

  • ArcGIS Collector

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