Bug Number BUG-000103854
Submitted Mar 22, 2017
Modified Oct 22, 2020
Severity Medium
Applies To ArcGIS GIS Server
Version Found 10.5
Prog Language N/A
Server Platform Windows 2012 R2
Client Platform Windows 2012 R2
Database N/A
Locale N/A
Status Not in Current Product Plan
Version Fixed
SP Fixed

Bug BUG-000103854


ArcGIS Server fails to update properly when a domain account used to run ArcGIS Server uses a User Principal Name (UPN) format.

Additional Information

Use a domain account in the DOMAIN\username format. UPN format is not supported by the Configure ArcGIS Server Account Utility. When specifying a domain account, use the format DOMAIN\username. If users do not specify the domain, the ArcGIS Server installation wizard creates a local account with the user name the users specified. If users specify a domain account that does not exist, the installation returns an error. https://enterprise.arcgis.com/en/server/latest/install/windows/the-arcgis-server-account.htm#ESRI_SECTION1_B0836C672B4449568F88626F8A0165B7

Alternate Solution

Use a domain user in the form domain/username.