English
Bug Number BUG-000100522
Submitted Nov 01, 2016
Modified Apr 30, 2019
Severity High
Applies To ArcGIS GIS Server
Version Found 10.3.1
Prog Language N/A
Server Platform Windows 2012 R2
Client Platform Windows 2012 R2
Database N/A
Locale N/A
Status Not in Current Product Plan
Version Fixed
SP Fixed

Bug BUG-000100522

Synopsis

In some Windows Server machines that run ArcGIS Server, logging into the machine through Remote Desktop Protocol (RDP) with a domain account takes an extremely long time. The delay scales to the number of ArcSOC.exe processes running on the machine.


Additional Information

Microsoft has released updates for Windows Server 2012 R2 and Windows Server 2016 that addresses the slow login issue. The fix was first made available in the following updates: Windows Server 2012 R2: August 8, 2017 - KB4034681 available at https://support.microsoft.com/en-us/help/4034681 Windows Server 2016: September 28, 2017 – KB4038801 available at https://support.microsoft.com/en-us/help/4038801 Subsequent updates for Windows Server 2012 R2 and Windows Server 2016 also include the fix for this issue. Esri recommends always staying current with the latest operating system updates.


Alternate Solution

Microsoft has released updates for Windows Server 2012 R2 and Windows Server 2016 that addresses the slow login issue.


The fix was first made available in the following updates:

Windows Server 2012 R2: August 8, 2017 - KB4034681 available at <a href="https://support.microsoft.com/en-us/help/4034681" target="_blank">https://support.microsoft.com/en-us/help/4034681</a>

Windows Server 2016: September 28, 2017 – KB4038801 available at <a href="https://support.microsoft.com/en-us/help/4038801" target="_blank">https://support.microsoft.com/en-us/help/4038801</a>


Subsequent updates for Windows Server 2012 R2 and Windows Server 2016 also include the fix for this issue. Esri recommends always staying current with the latest operating system updates.