Problem: Unable to print PDF of map-enabled dashboard or document from MicroStrategy Web

Description

When attempting to print a PDF from MicroStrategy Web of a map-enabled dashboard or document, the PDF preview window shows one of the following, depending on the browser:

  • A continuously spinning icon over the map in Microsoft Internet Explorer (IE)
  • A blank space, the underlying grid, or a red X where the map should be in Mozilla Firefox or Google Chrome

Cause

This problem occurs:

  • If printing was not enabled for the Esri Maps for MicroStrategy deployment, or
  • Using either Internet Explorer in compatibility mode, or using IE 8.x.
Note:
The inability to print PDFs of map-enabled documents in IE 8.x is a known limitation of Esri Maps for MicroStrategy.

Solution or Workaround

For Esri Maps for MicroStrategy 2.0 and 2.0.1, follow the steps below.

Note:
Pop-ups must be allowed in the browser to display the PDF preview window.
Note:
Before following the steps below, IE users must ensure that they are not using compatibility mode in IE 9.x and higher; compatibility mode is not supported in MicroStrategy Web.
  1. Create a temp folder in the Esri Maps for MicroStrategy (em4mstr) directory, where <web-server-installation> is the MicroStrategy Web installation directory:
    <web-server-installation>\plugins\em4mstr\temp
    The default location for the MicroStrategy Web installation directory for IIS is:
    C:\Program Files (x86)\MicroStrategy\Web ASPx
  2. Provide 'Everyone' with write permissions on the temp folder.

    [O-Image]
 
  1. If using:

    • MicroStrategy 2.0, enable anonymous authentication on the MicroStrategy website. In the web application server authentication tool, select the MicroStrategy site, and enable anonymous authentication.

    [O-Image]

    If it is not desired to enable Anonymous Authentication on the MicroStrategy website, upgrade to Esri Maps for MicroStrategy 2.0.1.

    • In MicroStrategy 2.0.1, it is only necessary to enable Anonymous Authentication for the plugins/em4mstr/temp folder in the MicroStrategy website. In the web application server authentication tool, browse to the following location and enable anonymous authentication.
    /plugins/em4mstr/temp

    [O-Image]
 
  1. Verify that printing works; add an image to the temp folder created in Step 1, for example, test.png.
  2. Create a MicroStrategy document and insert the image that points to the URL of the image in the temp folder. For example,
    http://mycompany.com/MicroStrategy/plugins/em4mstr/temp/test.png
  3. In Interactive Mode, print the document.
    Note:
    If printing fails or the image is not visible in the PDF, contact the MicroStrategy Web Administrator.

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