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FAQ: What are the limitations and issues with ArcGIS 9.x products under Windows XP Service Pack 2 and Service Pack 3?
| Article ID: | 28655 |
|---|---|
| Software: | ArcGIS - ArcEditor 9.1, 9.2, 9.3 ArcGIS - ArcInfo 9.1, 9.2, 9.3 ArcGIS - ArcView 9.1, 9.2, 9.3 ArcGIS Engine Developer Kit 9.1, 9.2, 9.3 ArcGIS Engine Runtime 9.1, 9.2, 9.3 ArcGIS Server 9.1, 9.2, 9.3 ArcIMS 9.1, 9.2, 9.3 ArcInfo Workstation 9.1, 9.2, 9.3 ArcReader 9.1, 9.2, 9.3 ArcSDE 9.1, 9.2, 9.3 |
| Platforms: | Windows XP |
Question
What are the limitations and issues with ArcGIS 9.x products under Windows XP Service Pack 2 and Service Pack 3?
Answer
The ArcGIS 9.x products: ArcView, ArcEditor, ArcInfo Desktop, ArcInfo Workstation, ArcIMS, and ArcGIS Server under Windows XP Service Pack 2 and Service Pack 3 (SP2 & SP3) are certified with limitations. Several of the known limitations can be prevented with the workarounds listed below or can be corrected if the errors are encountered.
ArcGIS Products General
License Manager Issue
Microsoft Internet Connection Firewall (ICF) is enabled by default, in the Windows XP Service Pack release. ICF restricts access to ports necessary for communication between ArcGIS 9.x and the license manager.
Workaround: Instructions provided in the ESRI Knowledge Base article 26134 detail the steps to reopen the correct ports and allow ArcGIS 8.x and 9.x to communicate with the license manager.-show me-
The license Manager Issue affects both 8.x and 9.x license managers; therefore, all license managed products are affected. These products include:
-ArcGIS Desktop 8.x and 9.x
-Concurrent Use ArcInfo Workstation 8.x and 9.x
-ArcSDE 8.x
-ArcIMS ArcMap Server 4.x
ArcGIS Desktop: ArcInfo, ArcEditor, ArcView
Other miscellaneous problems were reported using ArcGIS 9.x Desktop products with these Windows XP Service Packs. These issues are being researched as they are reported. The majority of the issues reported could not be reproduced in-house. Some random ArcGIS 9.x problems seem to relate to incomplete or corrupt installs of Windows or the service packs. In these rare cases, repairing the system files solved the issues.
Script tools based on AMLs do not run after installing Windows XP SP2 or SP3.
This problem persists even after running the RunAMLasExecutable.reg. One of the following scenarios occurs when an AML script is run:
- An empty DOS window appears, but nothing happens and the script does not run.
- The progress dialog box indicates that the script is running, but nothing happens and the script does not run.
To fix these problems, complete the following steps:
1. Find the RegisterAMLasExecutable.reg file, typically found at C:\Program Files\ArcGIS\ArcToolbox\Scripts.
2. Right-click and edit the file.
3. In the line that follows, replace arc.exe with the full path to arc.exe:
@="arc.exe \"&run\" %0 %*"
For example, if the path to arc.exe is C:\arcgis\arcexe9x\bin\arc.exe, the new line looks as follows:
@="\"C:\\arcgis\\arcexe9x\\bin\\arc.exe\" \"&run\" %0 %*"
Notice that the \ is an escape character, which must be inserted before all quotation marks (") and slashes (\).
Once the changes above have been made, double-click the file. At the prompt that asks if the information should be added to the registry, click OK. Once informed that the information was successfully added; Click OK.
AML scripts should now run correctly.
ArcGIS Server
When installing Windows XP SP2 or SP3, Microsoft installs and enables a firewall called Windows Firewall. The default settings in the firewall cause ArcGIS 9.x Server to block all incoming connections. To correct this, add exceptions in the Windows Firewall. For instructions on how to do this, refer to the following KB article:
How-To: Configure Windows XP SP2 or SP3 Firewall to work with ArcGIS Server, ESRI Knowledge Base article 27798.-show me-
ArcIMS
1. XML declaration may appear only at the beginning of a document in ArcIMS 9.x when creating feature, metadata, or image services with Windows XP SP2 or SP3.
Workaround: Refer to ESRI Knowledge Base article 28313 for more information on this issue.-show me-
2. Legend frames do not refresh in ArcIMS 9.x projects with Windows XP SP2 or SP3.
Workaround: Refer to the ESRI Knowledge Base article 28315 for more information on this issue.-show me-
3. When installing Windows XP SP2 or SP3, the install enables a firewall called Windows Firewall. The default settings in the firewall cause ArcIMS 9.x to block all incoming connections. To correct this, add exceptions in the Windows Firewall. For instructions on how to do this, refer to -
How-To: Configure Windows XP SP2 or SP3 Firewall to work with ArcIMS, ESRI Knowledge Base article 27854.-show me-
ArcGIS Products General
License Manager Issue
Microsoft Internet Connection Firewall (ICF) is enabled by default, in the Windows XP Service Pack release. ICF restricts access to ports necessary for communication between ArcGIS 9.x and the license manager.
Workaround: Instructions provided in the ESRI Knowledge Base article 26134 detail the steps to reopen the correct ports and allow ArcGIS 8.x and 9.x to communicate with the license manager.
| Summary |
Instructions provided describe how to configure Windows XP's Internet Connection Firewall to work with the license manager. With the release of Windows XP Service Pack 2 (SP2), Microsoft has enabled its Internet Connection Firewall (ICF) by default. ICF restricts access to ports necessary for communication between ArcGIS and the license manager. The instructions provided below detail the steps to reopen the correct ports and allow ArcGIS to communicate with the license manager.
An alternative to this procedure would be to disable the ICF completely. Consult IT personnel before doing so. |
| Procedure |
Machines running ArcGIS and Windows XP SP2 with ICF enabled, including the License Manager server, must run these steps while logged into the computer with administrative privileges. If the user account does not have administrative rights, contact a system administrator.
This article requires use of the Classic View in the Windows XP Control Panel.
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The license Manager Issue affects both 8.x and 9.x license managers; therefore, all license managed products are affected. These products include:
-ArcGIS Desktop 8.x and 9.x
-Concurrent Use ArcInfo Workstation 8.x and 9.x
-ArcSDE 8.x
-ArcIMS ArcMap Server 4.x
ArcGIS Desktop: ArcInfo, ArcEditor, ArcView
Other miscellaneous problems were reported using ArcGIS 9.x Desktop products with these Windows XP Service Packs. These issues are being researched as they are reported. The majority of the issues reported could not be reproduced in-house. Some random ArcGIS 9.x problems seem to relate to incomplete or corrupt installs of Windows or the service packs. In these rare cases, repairing the system files solved the issues.
Script tools based on AMLs do not run after installing Windows XP SP2 or SP3.
This problem persists even after running the RunAMLasExecutable.reg. One of the following scenarios occurs when an AML script is run:
- An empty DOS window appears, but nothing happens and the script does not run.
- The progress dialog box indicates that the script is running, but nothing happens and the script does not run.
To fix these problems, complete the following steps:
1. Find the RegisterAMLasExecutable.reg file, typically found at C:\Program Files\ArcGIS\ArcToolbox\Scripts.
2. Right-click and edit the file.
3. In the line that follows, replace arc.exe with the full path to arc.exe:
@="arc.exe \"&run\" %0 %*"
For example, if the path to arc.exe is C:\arcgis\arcexe9x\bin\arc.exe, the new line looks as follows:
@="\"C:\\arcgis\\arcexe9x\\bin\\arc.exe\" \"&run\" %0 %*"
Notice that the \ is an escape character, which must be inserted before all quotation marks (") and slashes (\).
Once the changes above have been made, double-click the file. At the prompt that asks if the information should be added to the registry, click OK. Once informed that the information was successfully added; Click OK.
AML scripts should now run correctly.
ArcGIS Server
When installing Windows XP SP2 or SP3, Microsoft installs and enables a firewall called Windows Firewall. The default settings in the firewall cause ArcGIS 9.x Server to block all incoming connections. To correct this, add exceptions in the Windows Firewall. For instructions on how to do this, refer to the following KB article:
How-To: Configure Windows XP SP2 or SP3 Firewall to work with ArcGIS Server, ESRI Knowledge Base article 27798.
| Summary |
Instructions provided describe how to configure Windows XP SP2 Firewall to work with ArcGIS Server. Windows XP Service Pack 2 must be installed to complete the procedure below, which outlines the steps required to configure Windows Firewall for ArcGIS Server. |
| Procedure |
When upgrading Windows XP with Service Pack 2, a firewall titled 'Windows Firewall' is installed and enabled. The default settings for the firewall cause Windows XP to block all incoming connections for ArcGIS Server. To work around this, create exceptions for port 80, port 135, ArcSOM.exe and ArcSOC.exe in the Windows Firewall settings.
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ArcIMS
1. XML declaration may appear only at the beginning of a document in ArcIMS 9.x when creating feature, metadata, or image services with Windows XP SP2 or SP3.
Workaround: Refer to ESRI Knowledge Base article 28313 for more information on this issue.
| Description |
When trying to create image, feature, or metadata services using the ArcIMS Service Administrator (esriadmin) on Windows XP Service Pack 2 (SP2), an error message is returned and the services are not created. The following error is returned:
"XML declaration may only appear at the beginning of the document" This problem can occur when: - ArcIMS 9.0, without Service Pack 2, is installed on Windows XP SP2. - ArcIMS 9.0, with Service Pack 2, is installed on Windows XP SP2 and the servlet engine is Tomcat. |
| Cause |
The arcims_jconnect.jar file that is being used by Service Administrator is not the most current version. |
| Workaround |
This problem is resolved with an updated version of arcims_jconnect.jar that is installed with ArcIMS 9.0 Service Pack 2. Complete the following steps to verify the file is up to date:
If ArcIMS 9.0 Service Pack 2 has not been installed, install it. A link to ArcIMS 9.0 Service Pack 2 is provided by way of the Related Information section below. If the problem still occurs and ArcIMS 9.0 Service Pack 2 has been installed on a machine that is using Tomcat as a servlet engine, perform the following: 1. Stop the Tomcat service. 2. Navigate to <Tomcat Install Directory>\webapps and delete the \esriadmin folder. 3. Start the Tomcat service.  The \esriadmin folder is re-created with the most current files. |
2. Legend frames do not refresh in ArcIMS 9.x projects with Windows XP SP2 or SP3.
Workaround: Refer to the ESRI Knowledge Base article 28315 for more information on this issue.
| Description |
The legend feature works on first load of jspviewer with the SantaClara service; however, when loading a different service and clicking on the legend tool, the following javascript error occurs:
"Access is denied" This problem can occur when: - ArcIMS 9.0, without Service Pack 2, is installed on Windows XP Service Pack 2 (SP2). - ArcIMS 9.0, with Service Pack 2, is installed on Windows XP SP2 and the servlet engine is Tomcat. |
| Cause |
The arcims_jconnect.jar file that is being used by the jspviewer sample is not the most current version. |
| Workaround |
This problem is resolved with an updated version of arcims_jconnect.jar that is installed with ArcIMS 9.0 Service Pack 2. Complete the following steps to verify the file is up-to-date. If ArcIMS 9.0 Service Pack 2 has not been installed, install it. A link to ArcIMS 9.0 Service Pack 2, can be found in the Related Information section below.
If the problem still occurs and ArcIMS Service Pack 2 has been installed on a machine that is using Tomcat as a servlet engine, perform the following:
The \jspviewer folder is re-created with the most current files. |
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3. When installing Windows XP SP2 or SP3, the install enables a firewall called Windows Firewall. The default settings in the firewall cause ArcIMS 9.x to block all incoming connections. To correct this, add exceptions in the Windows Firewall. For instructions on how to do this, refer to -
How-To: Configure Windows XP SP2 or SP3 Firewall to work with ArcIMS, ESRI Knowledge Base article 27854.
| Summary |
Instructions provided describe how to configure Windows XP SP2 Firewall to work with ArcIMS. Windows XP Service Pack 2 must be installed to complete the procedure below, which outlines the steps required to configure Windows Firewall for ArcIMS. |
| Procedure |
When upgrading Windows XP with Service Pack 2, a firewall titled 'Windows Firewall' is installed and enabled. The default settings for the firewall cause Windows XP to block all incoming connections for ArcIMS. The workaround below creates exceptions for the ports used by the Web server, Servlet Engine and ArcIMS in the Windows Firewall settings.
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Created: 2/16/2005
Last Modified: 10/8/2008