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Problem: Exporting from ArcMap causes a blue screen system crash
| Article ID: | 21658 |
|---|---|
| Bug Id: | N/A |
| Software: | ArcGIS - ArcEditor 8.1, 8.1.2, 8.2, 8.3, 9.0, 9.1, 9.2 ArcGIS - ArcInfo 8.1, 8.1.2, 8.2, 8.3, 9.0, 9.1, 9.2 ArcGIS - ArcView 8.1, 8.1.2, 8.2, 8.3, 9.0, 9.1, 9.2 |
| Platforms: | Windows NT 4.0, 2000, XP, 2003Server |
Description
Exporting to any format from ArcMap causes an immediate blue screen system crash.
Cause
Incorrect system settings or drivers.
Solution or Workaround
The following are possible solutions listed in order of probability.
- Increase the amount of Virtual Memory.
-show me- Summary Instructions provided describe how to adjust the system's Virtual Memory setting. For the maximum benefit, set this to the maximum available on the Windows operating system. For Windows 95, 98, ME and 2000, that maximum available is 4095. For Windows XP, the maximum available is 4096.
Windows 2003 Server can be set higher than 4Gb. See the link in the Related Information section below.Procedure The drive selected for the virtual memory should have enough free space to store the Page File as defined by the initial and maximum settings. If the amount of free space on the drive is less than the Virtual Memory settings, the Page File size uses all the available drive space. In that case, clear some space on the drive or set the virtual memory to another drive.
Select an operating system below.- Windows XP and Windows 2003 Server:
1. Click Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Advanced tab.
4. Click Settings under Performance.
5. Click the Advanced tab, and click Change under Virtual Memory.
6. Select the drive desired to use to store the paging file.
7. Set Initial size (MB) and Maximum size. For the initial size, Microsoft recommends using the recommended value in the Total Page File Size for All Drives box.
8. Click Set, and click OK twice.
9. Click Restart Now. To have Windows select the best paging file size, click System managed size. Windows 2003 Server can be set with a page file larger than 4Gb. See the link in the Related Information section below.
- Windows 2000:
1. Click Start > Settings > Control Panel.
2. Double-click the Systems icon.
3. Switch to the Advanced tab and click Performance Options.
4. Click Change under Virtual Memory.
5. Select a disk.
6. Type new values for initial and maximum sizes for that disk in Paging File size for Selected Drive. When the Virtual Memory dialog box first comes up, it shows the initial and maximum Page File sizes stored on each disk.
- Windows NT:
1. Click Start > Settings > Control Panel.
2. Double-click the Systems icon.
3. Select the Performance tab.
4. Click Change under Virtual Memory.
5. Select a disk.
6. Type new values for initial and maximum sizes for that disk in Paging File size for Selected Drive. When the Virtual Memory dialog box first appears, it shows the initial and maximum Page File sizes stored on each disk.
- Windows 95, Windows 98, Windows ME:
1. Click Start > Settings > Control Panel.
2. Double-click the Systems icon.
3. Select the Performance tab.
4. Click the Virtual Memory button under Advanced Settings. If the recommended 'Let Windows manage my virtual memory settings' radio button is selected, the Page File resides on the C:\ drive. The size of the file increases and decreases based on memory demands.
- Windows Vista:
1. Click Start > Settings > Control Panel.
2. Click System and Maintenance.
3. Click System.
4. Click the Advanced System Settings link on the left.
5. Click Settings under Performance.
6. Click the Advanced tab, and click Change under Virtual Memory.
7. Select the drive to use to store the paging file.
8. Set Initial size (MB) and Maximum size. For the Initial size, Microsoft recommends using the recommended value in the Total Page File size for All Drives box.
9. Click Set, and click OK twice.
10. Click Restart Now.
- Windows XP and Windows 2003 Server:
- Change the user variables TEMP and TMP to short paths with no spaces; for example, C:\TEMP.
-show me- Summary Instructions provided describe how to edit environment variables for all supported platforms.Procedure 
WARNING: The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult with a qualified computer systems professional, if necessary.
ESRI cannot guarantee results from incorrect modifications while following these instructions; therefore, use caution and proceed at your own risk.
Make sure the TEMP folder exists on the drive and there is plenty of free space available on that drive.
- Download and install the latest driver for the graphics card from the manufacturer's Web site.
- Uninstall the 3D Analyst extension.
-show me- Summary Instructions provided describe how to uninstall an extension to the ArcGIS Desktop software without unistalling the entire software package.Procedure Windows NT:
1. Start > Settings > Control Panel > Add/Remove Programs.
2. Highlight ArcGIS Desktop.
3. Click Add/Remove.
4. Click Add/Remove in the Installer window.
5. Expand Extensions.
6. Select and expand the menu for the extension to be uninstalled.
7. Select 'X Entire feature will be unavailable.'
8. Click Next, and click Finish.Windows 2000 or XP:
1. Start > Settings > Control Panel > Add/Remove Programs.
2. Highlight ArcGIS Desktop.
3. Click Change.
4. Click Add/Remove in the Installer window.
5. Expand Extensions.
6. Select and expand the menu for the extension to be uninstalled.
7. Select 'X Entire feature will be unavailable.'
8. Click Next, and click Finish.
If exporting can now be done, the problem is the graphics card. 3D Analyst requires an OpenGL graphics.
- Perform a clean reinstall of ArcGIS.
- Reapply or upgrade to the latest Service Pack for the Windows operating system. See the Microsoft link in Related Information section below.
Related Information
Created: 2/20/2002
Last Modified: 4/30/2009