Many of the Support Site pages will display relevant information in announcement boxes like this one.
Be sure to check these out for additional helpful links and topics.
Thank you for using the ESRI Online Support Center! It is our goal to help you find the information you are looking for quickly and easily and to provide you with a convenient system to communicate with us your questions, comments, and requests.
We realize not everyone looks for information the same way. That's why we provide multiple ways to find the information you want.
Software-Based: Display only the items and information that applies to your software product. Click the Software tab to begin.
Task-Based: Looking for a software patch? A how-to article? Find what you need by clicking the Downloads or Knowledge Base tabs.
Our website contains an enormous wealth of information which we have organized in categories. Use the tabs above to jump directly to any category.
Most pages display the "Search Our Site" searchbox in the upper left part of the page. For simple searches, just type in your keywords and press the search button. If you wish to narrow your search, use the "edit search settings" feature. It allows you to select products and areas to filter by.
Some areas of the support site require you to be logged in to access. The ESRI Support Site uses the ESRI Global Account for authentication. If you have been using the ESRI Forums, then you've already got a Global Account! If you do not have an account, just click the "create account" link in the login area.
Do I need to login to use the site? No, there are many areas you may access without logging in. But by logging in, you'll be able to access more content, customize your preferences, sign up for notifications, and be eligible for special features.
The My Account area of the Support Site is available to users who have logged in. Use it to create hardware profiles, define search default settings, pre-fill form fields, and more!
To access the My Account area, simply login. The Support Site Login area will be replaced with a My Account Menu with quick links to some of the featured areas. Click on the "My Account" header for a full overview.