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Problem: When publishing hosted scene layers from ArcGIS Pro, the Jobs Status tab shows that caching has failed without any error message

Description

When using ArcGIS Enterprise on Windows Server 2016, if SSL 3.0 is disabled when publishing hosted scene layers from ArcGIS Pro, the Jobs Status tab shows that caching has failed. No message is returned when publishing hosted scene layers from a scene layer package in the ArcGIS Enterprise portal website, but the resultant hosted scene layer does not draw when added to the scene viewer.

Cause

By default, SSL 3.0 is disabled on Windows Server 2016. GIS Server sites installed on Windows Server 2016 and set as the hosting server must have SSL 3.0 enabled if hosted scene layers are to be published to the ArcGIS Enterprise portal.

Solution or Workaround

Follow these steps while logged in to the ArcGIS Server account on each ArcGIS Server machine in the hosting server site. The instructions provided are written for the Internet Explorer browser.

  1. Open Internet Explorer, click the Tools button, and open Internet options.
  2. Click the Advanced tab in the Internet Options dialog window.
  3. Scroll down to the Security options list, and check the checkbox to Use SSL 3.0.
  4. Click OK to the apply changes, and close the Internet Options dialog window.