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When attempting to add a basemap in ArcMap from File > Add Data or from the Add Data drop-down menu, the Add Basemap option does not appear, and a red circle icon is displayed with the word, '[ Missing ]', preventing users from adding basemaps.
This issue occurs when the Microsoft .NET Framework installed on the machine is not enabled when using ArcMap.
Note: The .NET Framework version installed on the machine is specific to the version of ArcMap. For more information, refer to the supported platforms section on the ArcGIS for Desktop System Requirements page.
Enable the .NET Framework in the Windows settings. To do so, follow the steps provided below :