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Error: One or more members are missing an email address and will not be added

Error Message

When attempting to add a user from a Windows domain to Portal for ArcGIS, the following error message is returned:

Error:   
One or more members are missing an email address and will not be added.
image of Portal error message

Cause

An email address is required when adding a user from a Windows domain.

Solution or Workaround

Add the user through the Portal Administrator Directory.

Note:
Note that this user does not have a single sign-on experience. This user is seen as a built-in user and must use login credentials to log in. It is recommended to add users with an email to be able to use the forgot password functionality.
  1. Log in to the Portal Administrator Directory as an administrator.
Note:
The following is an example of the Portal Administrator Directory URL:
 https://portalurl/webadapter/portaladmin.
  1. Click Security > Users > Create User.
  2. In the Create User page, include the Windows Domain name in the Username section.
Note:
Check existing users to see how the organization's usernames are displayed in Portal for ArcGIS. The following is an example of a Windows domain name:
 domainname\username or username@DOMAINNAME
  1. Complete the remaining required sections.
  2. Add a non-working email address in the Email dialog box.
Note:
The following is an example of a test email address: test@email.com.
  1. Change the Provider to Enterprise Identity Provider.
  2. Click Create User.

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