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FAQ: What must ArcGIS Earth users do to continue accessing basemaps and terrain information beginning December 2016?

Question

What must ArcGIS Earth users do to continue accessing basemaps and terrain information beginning December 2016?

Answer

A fix for this issue is included in ArcGIS Earth 1.3, which was released on September 29, 2016. To continue accessing basemaps from ArcGIS Online and Portal for ArcGIS, customers using ArcGIS Earth 1.2.1 or earlier versions must download and install ArcGIS Earth 1.3.