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ArcMap can crash due to a variety of reasons. It may crash when loading data view, crash when opening, crash when doing heavy processing, etc. One of the things to consider when ArcMap is crashing is that external issues may influence our software and be causing these crashes. ArcMap relies heavily on the capabilities of graphic cards. The graphics cards can be found on a Windows 7 machine by the following steps:
Note: Administrative privileges may be necessary to view Device Manager. Some customers may have enough permissions to view, but not make edits.
Sometimes a conflict in graphics cards can cause ArcMap to crash. This is most often seen when a computer has a dedicated graphics card in addition to an integrated graphics card (e.g. Intel with AMD FirePro). This can be confirmed by disabling one card and leaving the other on, rebooting the computer, and opening ArcMap again to see if the issue is resolved. Users should also try re-enabling the first card and disabling the second as well, and rebooting and re-opening ArcMap. If the behavior is resolved by disabling one card or the other, this could indicate the graphics cards are to blame.
While troubleshooting video cards is beyond Esri Support Service's scope of support, the following three solutions have been known to resolve these problems. Note that Esri recommends an IT department be involved in these steps to approve changes to the computer: