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Problem: Unable to access ArcGIS Server Manager after upgrading ArcGIS for Server

Description

After upgrading ArcGIS for Server, the ArcGIS Server Manager page returns the error message, "The page cannot be displayed" and is inaccessible.

Cause

The upgrade process overwrites previously configured ArcGIS for Server settings, which causes the ArcGIS Server Manager page to become inaccessible.

Solution or Workaround

The following are possible solutions for this issue:

  • Reconfigure the newly upgraded ArcGIS for Server machine.
  1. Remove the upgrade.txt file. Navigate to the following path, C:\Program Files\ArcGIS\Server\framework\etc, and delete the upgrade.txt file. If the file is not found in the provided path, proceed to Step 2.
    Note:
    The upgrade.txt file is created when ArcGIS for Server is upgraded and also stores information regarding the upgrade process.
    
  2. Navigate to Windows Start. In the search bar, type services, and click the Services icon.
    Image shows how to search and open the Services window.
  3. In the Services window, navigate to the ArcGIS Server service, and click Stop.
    The Image displays how to stop the ArcGIS Server service
  4. Run the Configure ArcGIS for Server Account utility by navigating to Windows Start > All Programs > ArcGIS > ArcGIS for Server, and click the Configure ArcGIS Server Account icon. Specify the appropriate Server account credentials.
  5. Restart the ArcGIS Server service.
  6. Reconfigure ArcGIS Web Adaptor. The following ArcGIS for Server document describes this in detail: Configure ArcGIS Web Adaptor after installation.
  7. Verify the ArcGIS instances, javaw.exe and ArcSOC.exe are running in the Task Manager. Navigate to Windows Start. In the search bar, type task manager, and click the View running processes with Task Manager icon.
    Image shows how to search and open the Task Manager in Windows.
  8. Log in to ArcGIS Server Manager to check accessibility.
  • Repair the ArcGIS for Server upgrade.
  1. Navigate to Windows Start > Control Panel > Programs and Features.
  2. In the Uninstall or change a program window, locate the ArcGIS for Server installation and click Uninstall/Change.
    Image shows how to repair ArcGIS for Server from the Control Panel.
  3. In the Program Maintenance window, select Repair, and click Next.
  4. In the Ready to Repair the Program window, click Install.
  5. Once the repair is completed, click Finish.
  6. Log in to ArcGIS Server Manager to check accessibility.

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