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When publishing a tile package in ArcGIS Online, the percentage of completed tiles generated can be viewed in the Settings tab of the Item Details under the Manage Tiles dialog. Some tile packages may appear to stop at a percentage of less than 100% completion, although when displaying the tiles in the Map Viewer, all of the data is present.
Users can confirm the status of the publishing process for the tiles by going into the Service URL for the item. In the Overview tab of the item under Layers, click the layer name. This opens the REST endpoint of the service within the Services Directory. At the top, click the Tile Package name and enter your ArcGIS Online credentials to access the Administrative view. Add 'admin/' between 'rest'/ and 'services'.
Example: http://tiles.arcgis.com/tiles/<your_org_id>/arcgis/rest/admin/services/<your_service_name>/MapServerScroll to the bottom of the page to find 'Resources: Jobs' and click on 'Jobs'. This shows the Tile Service Jobs Summary for the service. If all jobs (or the most current job) show as DONE, then the tile processing is complete, despite the percentage displayed in the Manage Tiles dialog.
The percentage of tile completion shown in the Manage Tiles dialog is equal to the number of Tiles Published, divided by the number of Total Tiles. If the number of Tiles Published differs from the number of Total Tiles, then there may have been tiles present in the tile package that were blank and did not include any data. When blank tiles are found in a tile package during the publishing process, these tiles are not included in the Published Tiles. This is why the Percent Complete may be less than 100 percent.
This behavior can be seen by two different types of situations:
Situation One: The full extent of the tile package does not match the initial extent of the tile package
The following extents should be considered prior to creating the tile package:
Note: The feature extent of a layer may not always be set to the most optimal level. Double check the extent of a data layer by right-clicking the layer in the Table of Contents and going to Zoom to Layer. To correct the extent of a feature class, Recalculate the Feature Class Extent in ArcCatalog.
Solution One: To resolve the extent mismatch issue:
Option A: When creating the tile package in ArcMap, whether through the Tile Cache tools or through using options available in File > Share As, click on the Full Extent button before starting the process. This ensures that the initial (current) extent and the full extent (also known as the job extent) are the same. Alternatively, set the current extent of the Data Frame to match the full extent of the map prior to running the tool(s).
Option B: If the tile package has already been created, you may be able to resolve the extent mismatch by altering the files in the tile package itself: