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When a map-enabled document is opened in MicroStrategy Mobile, the map is not displayed. Instead of the map loading, a spinner appears on the screen and remains active in place of the map.
This problem may occur if the map was created using Esri Maps for MicroStrategy 1.1 or earlier. Maps created using a version of Esri Maps for MicroStrategy earlier than 2.0 may not load in MicroStrategy Mobile. This problem does not occur for map-enabled documents opened in MicroStrategy Web.
To solve the problem, follow these steps: