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Problem: Pop-ups do not display in an Esri Maps for SharePoint Web Part

Description

Feature pop-ups do not display in an Esri Maps Web Part for Esri Maps for SharePoint in Internet Explorer.

Cause

If pop-ups have been configured following the related documentation and can be viewed using FireFox or Chrome but not Internet Explorer, most likely the issue is that Internet Explorer is in 'Compatibility View' mode.

Solution or Workaround

Internet Explorer includes an option for a compatibility view designed to work with websites developed with an older version of Internet Explorer. However, this view causes pop-up display issues for Esri Maps Web Parts of Esri Maps for SharePoint. To resolve this, disable compatibility view and instead use standard mode.

Related Information