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Error: Another version of the software has been found on the machine

Error Message

When installing ArcGIS Workflow Manager for Desktop, the following installer information is returned:
"Another version of the software has been found on the machine."

Cause

A version of ArcGIS Workflow Manager is currently installed on the machine, and the compatible version of ArcGIS for Desktop has been uninstalled.

Solution or Workaround

ArcGIS Workflow Manager for Desktop is an extension to ArcGIS for Desktop and must be uninstalled before ArcGIS for Desktop is uninstalled. The compatible version of ArcGIS for Desktop must be installed to properly uninstall ArcGIS Workflow Manager.

  1. Uninstall ArcGIS for Desktop.
  2. Consult the list of installed programs on the machine and identify the ArcGIS Workflow Manager product and version that is installed.
  3. Install the compatible version of ArcGIS for Desktop.
  4. Do a complete uninstall of ArcGIS Workflow Manager.
  5. Uninstall ArcGIS for Desktop.

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