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How To: Locate the ArcGIS Pro Updatelog.txt file

Summary

In some situations it is necessary to provide an Updatelog.txt file to investigate ArcGIS Pro Software update issues. The following procedure describes the steps to locate this file.

Procedure

The ArcGIS Pro Updatelog.txt file can be used to help investigate unexpected behavior when running software updates from the in-app notification.

  1. To locate the ArcGISUpdate.exe log file (UpdateLog.txt), go to the Windows Control Panel > Internet Options. On the General tab, under Browsing History, click the Settings button.
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  2. On the Temporary Internet Files tab of the Website Data Settings dialog box, note the 'Current location' for temporary internet files.

    This location determines where ArcGISUpdate.exe stores the initial download of the updated software installer. The final subfolder name varies by operating system. In this case, it is '\INetCache'. In other cases, it may be '\Temporary Internet Files', or something else.
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  3. Before browsing to the path above, the first part of it must be modified, replace

    C:\Users\

    with

    \\localhost\c$\Users\

    and keep the rest of the path the same.
  4. Type the modified path into a Windows Run dialog prompt or the address bar of an open Windows Explorer folder.
    Note:
    This folder is normally hidden by the Windows 'Hide protected operating system files' system setting.


  5. Once open, look for a folder named '{DA971C12-9BC3-4298-AA34-4ECC3C4705A0}'. The UpdateLog.txt file is located in this folder.