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Problem: A prompt to sign in using an IWA Portal occurs in the Operations Dashboard

Description

Sometimes when using Integrated Windows Authentication (IWA) on a Portal for ArcGIS deployment, and attempting to sign in to Operations Dashboard, a prompt my appear requesting log-in credentials.

Cause

In order to use SSO (single sign-on) with Operations Dashboard, the portal must be listed in the Local Intranet safe sites list.

Solution or Workaround

  1. Open Internet Explorer. Click the Settings icon > Internet Options.
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  2. On the Security tab, select the Local intranet zone, and click the Sites button.
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  3. On the Local intranet dialog box, click Advanced.
  4. Add the portal site to the list of websites in this zone.
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  5. Click Apply and OK to register the changes and close the dialogs.

    Re-launch Operations Dashboard to use SSO to sign in automatically.