English

Problem: Login window for ArcGIS Online spins but never loads

Description

After launching Excel and selecting the ESRI MAPS tab, clicking on the option to sign in to ArcGIS displays a spinning icon, and the login window fails to load.

Cause

Esri Maps for Office was automatically upgraded from 2.1.5 to version 3.0.

Solution or Workaround

There are two ways to resolve this issue. One option is to change the ArcGIS Connection to the default ArcGIS Online default URL path. The other option is to add the ArcGIS Online Organization site to Internet Explorer's trusted sites list.

Change the ArcGIS Connection

1. Launch Excel.
2. Go to Files > Esri Maps.
3. Change ArcGIS Connection to:

http://www.arcgis.com

or

https://www.arcgis.com

4. Restart Excel.
5. Go to the ESRI MAPS tab and sign in to ArcGIS.
[O-Image]

Add ArcGIS Online Organization URL to Internet Explorer's list of trusted sites

1. Launch Internet Explorer.
2. Go to Tools > Internet Options.
3. Go to the Security tab and click Trusted sites.
4. Click the Sites button.
5. Add the ArcGIS Online Organization URL to the list of trusted websites.
6. Go to the ESRI MAPS tab in Excel and click the Sign In button.
[O-Image]