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Error: Hurricanes layer failed to load: Fault code: Channel.Security.Error

Error Message

Map services referenced in the Public Safety Common Operation Picture (COP) provided by United States Geological Survey (USGS) and Esri have been retired. Because these services are retired, the application cannot find the map service and returns the following error messages:

"Hurricanes layer failed to load: Fault code: Channel.Security.Error"

"Earthquakes_Shakemaps layer failed to load: Fault code: 500."

"Weather_NOAA_storm_reports layer failed to load: Fault code: Channel.Security.Error"

The configuration files of the Public Safety COP must be updated with the new replacement map services to fix this issue.

Cause

The USGS has retired map services at the following locations:

· nhss.cr.usgs.gov, and
· rmgsc.cr.usgs.gov/nhss

These map services have been replaced by map services provided by igems.doi.gov.

Esri has retired map services at the following locations:

· http://tm2-elb-1378978824.us-east-1.elb.amazonaws.com

These map services have been replaced by map services provided by http://tmservices1.esri.com

Solution or Workaround

Update the retired map services (rmgsc.cr.usgs.gov) with the replaced map services (igems.doi.gov).

Update the retired map services (http://tm2-elb-1378978824.us-east-1.elb.amazonaws.com) with the replaced map services http://tmservices1.esri.com

To do this, follow the steps described in Knowledge Base article 42907: Error: Earthquakes_Shakemaps layer failed to load: Fault code: 500.

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