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Error: Earthquakes_Shakemaps layer failed to load: Fault code: 500

Error Message

Map services referenced in the Public Safety Common Operation Picture (COP) provided by United States Geological Survey (USGS) have been retired. Because these services are retired, the application cannot find the map service and gives the following error message:

Error:   
Earthquakes_Shakemaps layer failed to load: Fault code: 500.
The configuration files of the Public Safety COP must be updated with the new replacement map services to fix this issue.

Cause

The United States Geological Survey (USGS) has retired map services at the following locations:

  • nhss.cr.usgs.gov
  • rmgsc.cr.usgs.gov/nhss
These map services have been replaced by map services provided by igems.doi.gov.

Solution or Workaround

Update the retired map services (rmgsc.cr.usgs.gov) with the replaced map services (igems.doi.gov). To do this, follow the steps below:

  1. Using Windows Explorer, browse to the Application\PublicSafetyCOP folder and make a backup copy of all 21 configuration files to a backup directory:
    • Config-Command.xml
    • Config-Plans.xml
    • Config-Logistics.xml
    • Config-Operations.xml
    • Config-PublicInformation.xml
    • config-ESF01.xml (through config-ESF15.xml)
  2. Using Windows Explorer, browse to the Application\PublicSafetyCOP folder and open all 21 configuration files listed in Step 1 in Microsoft Notepad or an XML editing tool.
  3. Find the code section listed here and replace it with the section of code shown in Step 4.
    <operationallayers>
    
    	<layer type="dynamic" label="Wildfires" imageformat="png8" url="http://rmgsc.cr.usgs.gov/ArcGIS/rest/services/nhss_haz/MapServer" visible="false" visiblelayers="5,6">
    
    	      <sublayer id="0" popupconfig="popups/PopUp_USGS_NHSS_Floods.xml"/>
    
    	      <sublayer id="3" popupconfig="popups/PopUp_USGS_NHSS_Earthquakes.xml"/>
    
    	      <sublayer id="5" popupconfig="popups/PopUp_USGS_NHSS_Wildfires.xml"/>
    
    	      <sublayer id="6" popupconfig="popups/PopUp_USGS_NHSS_WildfirePerimeters.xml"/>
    
    	</layer>
    
    	<layer type="dynamic" label="Flood_Warnings" alpha="0.75" imageformat="png8" url="http://rmgsc.cr.usgs.gov/ArcGIS/rest/services/nhss_weat/MapServer" visible="false" visiblelayers="0">
    
    	      <sublayer id="0" popupconfig="popups/PopUp_WW.xml" definitionexpression="event = 'FLOOD WARNING'"/>
    
    	</layer>
    
    	<layer type="dynamic" label="Flood_Stream_Gauges" imageformat="png8" url="http://rmgsc.cr.usgs.gov/ArcGIS/rest/services/nhss_haz/MapServer" visible="false" visiblelayers="0">
    
    	      <sublayer id="0" popupconfig="popups/PopUp_USGS_NHSS_Floods.xml"/>
    
    	      <sublayer id="3" popupconfig="popups/PopUp_USGS_NHSS_Earthquakes.xml"/>
    
    	      <sublayer id="5" popupconfig="popups/PopUp_USGS_NHSS_Wildfires.xml"/>
    
    	      <sublayer id="6" popupconfig="popups/PopUp_USGS_NHSS_WildfirePerimeters.xml"/>
    
    	</layer>
    
    	<layer type="dynamic" label="Earthquakes_Shakemaps" alpha="0.7" imageformat="png8" url="http://rmgsc.cr.usgs.gov/ArcGIS/rest/services/nhss_shakemaps/MapServer" visible="false"/>
    
    	<layer type="dynamic" label="Earthquakes" imageformat="png8" url="http://rmgsc.cr.usgs.gov/ArcGIS/rest/services/nhss_haz/MapServer/" visible="false" visiblelayers="3">
    
    	      <sublayer id="0" popupconfig="popups/PopUp_USGS_NHSS_Floods.xml"/>
    
    	      <sublayer id="3" popupconfig="popups/PopUp_USGS_NHSS_Earthquakes.xml"/>
    
    	      <sublayer id="5" popupconfig="popups/PopUp_USGS_NHSS_Wildfires.xml"/>
    
    	      <sublayer id="6" popupconfig="popups/PopUp_USGS_NHSS_WildfirePerimeters.xml"/>
    
    	</layer>
  4. This new, updated code replaces the old code section shown in Step 3.
     
    <operationallayers>
    
    	<layer type="feature" label="Wildfires" url="http://igems.doi.gov/arcgis/rest/services/igems_haz/MapServer/10" visible="true" popupconfig="popups/PopUp_USGS_NHSS_WildfirePerimeters.xml"/>
    
    	<layer type="feature" label="Wildfires Perimeters" url="http://igems.doi.gov/arcgis/rest/services/igems_haz/MapServer/11" visible="true" popupconfig="popups/PopUp_USGS_NHSS_Wildfires.xml"/>
    
    	<layer type="feature" label="Flood_Warnings" alpha="0.75" url="http://igems.doi.gov/arcgis/rest/services/igems_haz/MapServer/13" visible="true" popupconfig="popups/PopUp_WW.xml" definitionexpression="event = 'FLOOD WARNING'"/>
    
    	<layer type="feature" label="Flood_Stream_Gauges" url="http://igems.doi.gov/arcgis/rest/services/igems_haz/MapServer/0" visible="true" popupconfig="popups/PopUp_USGS_NHSS_Floods.xml"/>
    
    	<layer type="feature" label="Earthquakes_Shakemaps" alpha="0.7" url="http://igems.doi.gov/arcgis/rest/services/igems_haz/MapServer/4" visible="false"/>
    
    	<layer type="feature" label="Earthquakes" url="http://igems.doi.gov/arcgis/rest/services/igems_haz/MapServer/3" visible="true" popupconfig="popups/PopUp_USGS_NHSS_Earthquakes.xml"/>