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Error: Map Download Failed. Unable to download the map. The operation couldn't be completed

Error Message

When downloading an offline map for Collector for ArcGIS, users may encounter the following error:

"Map Download Failed. Unable to download the map. The operation couldn't be completed"

Cause

There are some missing prerequisites to enabling maps for offline use with Collector.

Solution or Workaround

There are several settings that must be in place to download and edit an offline map.

  • If clients edit data while offline and synchronize their changes when they have connectivity, the feature service must contain non-versioned data.
  • Global IDs should be present.
  • Enable archiving on the datasets.

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