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Error: Domain user account\arcgis not found. 80070035: The network path was not found

Error Message

When configuring the ArcGIS Server account during an installation or upgrade of ArcGIS 10.1 and above, if a domain account is specified in the login settings, the following error message is received:

"Domain user account domain\arcgis not found. 80070035: The network path was not found."
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Cause

This error occurs when login rights are denied to the machine where ArcGIS for Server is installed. The settings are denied if:

• the ArcGIS Server account on a user's machine does not have permission to connect to the domain
• users specify a domain account that does not exist
• users are currently disconnected from the domain

Solution or Workaround

Use one of the solutions listed below to solve the issue.

• Configure the ArcGIS Server account to automatically log in to the domain account in Windows Active Directory. To do this, refer to the following ArcGIS Web Help Topic: Advanced considerations when using domain accounts.

• Be sure to specify a domain account using the format DOMAIN\username when configuring the ArcGIS Server account during an installation or upgrade of ArcGIS 10.1 and above.

• Use a local account instead of a domain account.

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