Problem: Geoprocessing tools display blank window
A geoprocessing tool launched in ArcMap or ArcCatalog may display as a blank window or return an error with an ActiveX or scripting message populated through the web browser.
The geoprocessing tool may look like this:
The Local Intranet security settings in Internet Options have been customized to disable running Active X Controls and plug-ins or Active Scripting.
- Launch the Internet Options from the Control Panel.
- Navigate to the Security tab and select Local Intranet to change security settings.
- Under 'Security level for this zone', click the 'Custom level' button.
- Change the security settings for 'Run ActiveX controls and plug-ins' to Enable.
- Under Scripting, change the Settings for Active Scripting to Enable.
Alternatively, the Internet Security Options can be reset to Default to resolve this issue.
Article ID: 000012060
Software: ArcGIS - ArcEditor 10 ArcGIS - ArcInfo 10 ArcGIS - ArcView 10 ArcGIS for Desktop Advanced 10.1, 10.2, 10.2.1, 10.2.2 ArcGIS for Desktop Basic 10.1, 10.2, 10.2.1, 10.2.2 ArcGIS for Desktop Standard 10.1, 10.2, 10.2.1, 10.2.2