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Upon startup of the Operations Dashboard for ArcGIS a generic error message is triggered: "Application Cannot be started. Contact the application vendor."
The two most common reasons this error message is generated are that the Microsoft .NET Framework 4.5 is not installed or there is a version of the Operations Dashboard already installed on the computer.
The instructions below include changes to antivirus protection. Disabling antivirus software may leave the computer vulnerable to viruses and other security threats. Consult with a qualified computer systems professional if necessary before following these instructions. Esri cannot guarantee computer security while following these instructions. Therefore, use caution and proceed at your own risk.
The system requirements for the Operations Dashboard for ArcGIS specify that Microsoft .NET Framework 4.5 must be installed. If it is not installed the error message is generated.
1) Verify that .NET 4.5 is installed by opening the list of installed programs from the Control Panel.
2) If needed, download Microsoft .NET Framework 4.5
An enhancement request for this application has been made for the error message to indicate if the Microsoft .NET Framework 4.5 is not installed.
If the Operations Dashboard is already installed or a previous version of the Operations Dashboard is detected on the computer, the error message is generated.
1) Open the installed programs list in the Control Panel and uninstall any previous versions of the Operations Dashboard listed.
2) Reinstall the software when complete.