Problem: An error has occurred message is received when creating a custom location type


Attempting to create a custom location type using Esri Maps for Office fails with the message:

"An error has occurred."

This happens in the Add Location Type wizard upon naming a location and clicking the Add button.

Add Location Type wizard

[O-Image] Screen shot of error message


The cause of this error is insufficient read / write permissions for the EsriMaps folder where the new location type is written.

Solution or Workaround

Read / write access must be granted by an administrator to the appropriate directory:

The following are the default installation locations of the EsriMaps folder. If another location was chosen during installation, change access permissions there.

• For Windows XP:

C:\Program Files\EsriMaps

• For Windows 7 (32-bit):

C:\Program Files(x86)\EsriMaps

• For Windows 7 (64-bit):

C:\Program Files\EsriMaps

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