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Dual Ranges address locators created with ArcGIS for Desktop 10.1 do not return matches, regardless of whether or not a zone is used to build the locator, when used in ArcGIS for Desktop or when published as a service to ArcGIS for Server.
The default setting for the 'Match with no zone' property in the Address Locator Properties under Geocoding Options is set to No.
There are two options to fix this problem. One option fixes a specific address locator, and the other option permanently sets the default setting of the 'Match with no zone' property to Yes so that all address locators are created with the property set as Yes/true.
For a Specific Address Locator
Address Locator Properties - Geocoding options
Permanently Set the 'Match with no zones' Default Setting to Yes/true
Substitute '10.x' in the address above to match the version of ArcMap in use.
<prop name="supportsOptionalZone" type="Boolean">false</prop>
<prop name="supportsOptionalZone" type="Boolean">true</prop>
At ArcGIS for Desktop versions 10.2 and higher, there are approximately two to four occurences of the 'supportsOptionalZone' property. New search methods have been added over time that include this property.