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Error: A problem caused this program to stop interacting with Windows

Error Message

After installing add-ins for Microsoft Internet Explorer, the following error message may be returned in ArcMap if the MXD includes data from Bing Maps or other online image service:

"A problem caused this program to stop interacting with Windows."

This issue has been reported in ArcMap at version 9.3.1 as well as at 10.0.

Cause

Add-ins installed for Microsoft Internet Explorer prevent ArcMap from accessing image services. One application known to cause this conflict is Google Chrome Frames.

Solution or Workaround

This error is returned by ArcMap at 9.3.1 or at 10.0 when using or accessing Bing Maps, or other online image services in the map document.

The complete text of the error message returned is shown here. This error message may repeat several times:

A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: ArcMap.exe
Application Version: 9.3.1.3000
Application Timestamp: 49c1abad
Hang Signature: 3458
Hang Type: 256
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Hang Signature 1: 3458af48f6933df52a87a6a5d5e71345
Additional Hang Signature 2: eece
Additional Hang Signature 3: eeceb7fc412586e657ca73fcd523e60f
Additional Hang Signature 4: 3458
Additional Hang Signature 5: 3458af48f6933df52a87a6a5d5e71345
Additional Hang Signature 6: eece
Additional Hang Signature 7: eeceb7fc412586e657ca73fcd523e60f

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If the online privacy statement is not available, please read our privacy statement offline:
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[O-Image]
Click the link below to access an article from the Microsoft Knowledge Base that describes the cause of this problem and provides a solution.

A problem caused this program to stop interacting with Windows