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Problem: Published Mosaic Dataset does not display overviews

Description

After publishing a mosaic dataset, the image service overviews do not display.

Cause

The mosaic dataset was created and published with a version of ArcGIS Desktop that has a more recent service pack than ArcGIS Server.

Solution or Workaround

Check that ArcGIS Desktop and ArcGIS Server are using the same service pack.
Patch Finder for Windows
Patch Finder for Unix

Upgrade ArcGIS Server to the same service pack as ArcGIS Desktop from the Patches and Services Packs page.