English

Error: Feature ARC/INFO is untrusted

Error Message

This error message occurs when the FlexNet Publisher licensing Trusted Storage File (TSF) components become corrupted. The TSF encrypted file and a configuration XML file holds activation details for both single-use and concurrent-use licensed products protected by Flexera's (Macrovision) FlexNet Publisher licensing suite.

The following are similar error messages that relate to this same issue:
 

Error:   
"The ArcGIS Server Administrator has detected that your licenses have become 
untrusted. This can occur when a machine hardware configuration has changed or 
licenses have been restored from a backup. Please click the 'Repair' button below 
to repair your untrusted licenses."
 
Error:   
"Error repairing fulfillment (FID-xxxxxxxxxx) with license server (xxxxxx)."

Cause

The FlexNet Publisher licensing Trusted Storage File (TSF) components have become corrupted. The TSF encrypted file and the XML configuration file holds activation details for both single-use and concurrent-use licensed products.

Solution or Workaround

There are two options available. Try to repair the Trusted Storage and if it cannot be repaired then either delete or rename the Trusted Storage files and re-authorize the software.
 

Solution 1: Repair Trusted Storage

If the Trusted Storage is in an 'untrusted state' the Trusted Storage must be repaired. Each license is allotted a set number of two repairs per year.

If the Trusted Storage model becomes untrusted, a warning is received when launching ArcGIS Administrator or ArcGIS License Manager that the trusted storage is in need of a repair.

The Trusted Storage repair can be completed by selecting the Repair button within the ArcGIS Administrator, ArcGIS License Administrator, or by de-authorizing and re-authorizing the licenses.

If the repair is not available, then the Trusted Storage can be either deleted or renamed (Solution 2).

Solution 2: Delete or rename Trusted Storage files

Navigate to the Trusted Storage:
 

Windows XP & 2003 Server:

C:\Documents and Settings\All Users\Application Data\FLEXnet

Windows Vista, 2008 Server & 7:
 

C:\ProgramData\FlexNet

Unix/Linux:
 

/usr/local/share/macrovision/storage

1. Delete the Trusted Storage; delete the 'ArcGIS_xxxxxxxx_tsf.data' file within the FlexNet folder.

2. Delete the 'fnp_registrations.xml' file located in the following path:

C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher

3. Re-authorize the software.

Related Information