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Problem: Dataframe background color set in a published service is not reflected in ArcMap.

Description

When adding a service to ArcMap that originally had a background color set for the dataframe, the background color does not display.

Cause

By default, services have a transparent background when added to ArcMap.

Solution or Workaround

Adjust the service's layer properties to show the background color.

  1. Right-click the map service layer in ArcMap and click Properties.
  2. Click the Advanced tab.
  3. Check 'None' under Transparent Color.

    Note:
    In version 9.3.1, check 'Make this color in the layer transparent'.

  4. Select a new background color.
  5. Click Apply and OK.