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A server instance created on Amazon via remote desktop cannot be accessed.
By default, a security group is completely locked down.
The IP address is not allowed in the security group of the instance being accessed or the source IP address was set to a private IP address for the RDP Security Group on Amazon. This needs to be a public IP address.
Allow Remote Desktop Protocol (RDP) access through port 3389 for the IP address or a range of approved IP addresses within the organization.