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Error: Error "7174: Authorization request for EVAXXXXXXXXX cannot be completed" when authorizing evaluation edition for ArcGIS Desktop 10

Error Message

When trying to authorize ArcGIS Desktop 10 ArcInfo Single Use 365-day, ArcEditor Single Use 180-day or ArcEditor Single Use 60-day evaluations, the following error may occur:

Error:   
"Error 7174: Authorization request for EVAXXXXXXXXX cannot be completed."

Cause

At the release of ArcGIS 10.0, evaluation authorization numbers must be activated prior to authorizing software within the ArcGIS Administrator.

Solution or Workaround

For an ArcInfo Single Use 365-day Evaluation

  1. Go to www.esri.com/educationedition and click the Activate Now button.
  2. Login using your Esri Global Account (If you do not have or can't remember your account, click Forgot User Name/Password?).
  3. Enter EVAXXXXXXXXX number and click Submit.
  4. Follow authorization instructions for ArcGIS Desktop Single Use.
  5. Open ArcGIS Administrator from Programs > ArcGIS > ArcGIS Administrator.
  6. Choose Desktop, Choose ArcInfo Single Use as software product, click Authorize Now, then follow the remaining directions.

For an ArcEditor Single Use 180-day Evaluation

  1. Go to http://esripress.esri.com and click Get Started.
  2. On the next page, click Continue.
  3. Login using your Esri Global Account (If you do not have or can't remember your account, click Forgot User Name/Password?).
  4. Enter EVAXXXXXXXXX number and click Submit.
  5. Follow authorization instructions for ArcGIS Desktop Single Use.
  6. Open ArcGIS Administrator from Programs > ArcGIS > ArcGIS Administrator.
  7. Choose Desktop, Choose ArcEditor Single Use as software product, click Authorize Now, and follow the remaining directions.

For an ArcEditor Single Use 60-day Evaluation

  1. Go to http://www.esri.com/evalactivation.
  2. Login using your Esri Global Account (If you do not have or can't remember your account, click Forgot User Name/Password?).
  3. Enter EVAXXXXXXXXX number and and click Arctivate ArcGIS 10.
  4. Follow authorization instructions for ArcGIS Desktop Single Use.
  5. Open ArcGIS Administrator from Programs > ArcGIS > ArcGIS Administrator.
  6. Choose Desktop, Choose ArcEditor Single Use as software product, click Authorize Now, then follow the remaining directions.

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