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Using the Open > Open in ArcGIS Desktop option in ArcGIS.com to add a map service into ArcGIS Desktop or ArcGIS Explorer is not successful.
In ArcMap, a new layer is added to the table of contents, but it has a broken data source and does not draw in the map.
To verify that the service works correctly, select Open > Open in ArcGIS.com. If the service displays in the ArcGIS.com map, then the issue is related to the service configuration.
This is a REST configuration issue on the ArcGIS server hosting the map service. It is causing the LYR files that are automatically generated when Open is clicked in ArcGIS Desktop to use the internal URL to the server rather than the external URL. This same issue also causes failure of the links, View in ArcMap and View in ArcGIS Explorer, on the REST Services Directory page for the map service.
This can only be fixed by the administrator of the ArcGIS server hosting the map service.
Services can still be used from a server that has this issue. Add the map service into a map or globe in ArcGIS Desktop or ArcGIS Explorer Desktop by making a connection to the server directly. Follow the steps below: