BUG

ArcGIS Image Server 10 stops functioning after ArcGIS Explorer 900 is installed

Last Published: April 25, 2020

Description

When ArcGIS Explorer (build 900) is installed onto a machine that already has ArcGIS Image Server 10 installed, ArcGIS Image Server stops functioning properly. Server Manager 10 fails on launch, and the user is unable to add the Image Service Definition Editor toolbar in ArcMap.

Cause

There was a dependency that was not accounted for when checking for product compliance.

Workaround

Run a 'repair' on the ArcGIS Image Server 10 or the ArcGIS Image Service Editor 10 installation through 'Add/Remove Programs' or 'Programs and Features' on the control panel. Once the repair is complete, both ArcGIS Image Server 10 and ArcGIS Explorer (build 900) will function normally.

    Article ID:000010930

    Software:
    • ArcGIS Server
    • ArcMap
    • ArcGIS Engine
    • Legacy Products

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