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FAQ: Why does the installation and uninstallation of ArcGIS Explorer 900/1200 appear to pause when nearly completed?

Question

Why does the installation and uninstallation of ArcGIS Explorer 900/1200 appear to pause when nearly completed?

Answer

The ArcGIS Explorer installation or uninstallation is not hanging, even though it may appear to be. If ArcGIS Explorer 900/1200 are installed with other ArcGIS products on the same machine, the installation or uninstallation of the applications takes longer to complete. The process is ensuring shared resources are compliant across ArcGIS applications. This typically takes 20 minutes on some machines, but it can take as long as 60 minutes on others.

Do not cancel this process. If this process is cancelled, restart the cancelled process and allow it to run until it is complete.

Note:
If ArcGIS Server, ArcIMS or ArcGIS Image Server are running any services, stop these services before installing or uninstalling ArcGIS Explorer. See the “Before Installing ArcGIS Explorer" section of the ArcGIS Explorer Installation Guide for more information.