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Error: Identity Error: Server could not authenticate the supplied identity

Error Message

When opening the Services Directory application or connecting to a web service, the following error message is returned:

"Identity Error: Server could not authenticate the supplied identity".

This issue applies to ArcGIS Server for the Microsoft .NET Framework.

Cause

The case of the username entered when running the Web Applications Post Install or AddInstance utility did not match the case of the existing user account.

There is a known issue, where the Services Directory application and Web services are performing a case sensitive comparison of the username.

Solution or Workaround

Follow one of the two bulleted solutions below.

  • Run the Web Applications Post Install and specify a username with the case that matches the existing GIS Server Web Services account.
  • Run the Web Applications Post Install and specify a new username and a brand new account is created.