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Problem: The Microsoft Virtual Earth layer is not displaying in ArcMap

Description

After upgrading ArcGIS Desktop from 9.3 to 9.3.1, Microsoft Virtual Earth layer is listed in the Table of Contents but the data does not display in Data View or Layout View.

Cause

At version 9.3.1, access to Microsoft Virtual Earth Services is included for ArcGIS Desktop/Engine users that are current on maintenance. However, a new license file is required to take advantage of this functionality. If Virtual Earth Services had been previously registered at 9.3, this registration is no longer valid.

Solution or Workaround

An updated license or authorization file is needed.

Refer to the related documents for instructions on how to register Microsoft Virtual Earth for ArcView and ArcEditor Single Use, Concurrent Use, and Engine licenses.

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