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Error: The mobile device information cannot be retrieved. Please reconnect and try again

Error Message

When installing ArcPad 8.0 to a mobile device using the ArcPad Deployment Manager, the following 'Device Information Unknown' error message is returned:

"The mobile device information cannot be retrieved. Please reconnect and try again."

Cause

ArcPad is being installed on an unsupported version of Windows Mobile operating system.

Solution or Workaround

To install correctly, ArcPad 8.0 requires Windows Mobile 5.0 or higher. The mobile device needs to be upgraded to a supported operating system.