English

Error: Error 1721: there is a problem with this windows installer package

Error Message

When uninstalling ArcGIS Desktop, the following error appears:

"Error 1721: there is a problem with this windows installer package."

Cause

This error occurs when the installation of ArcGIS Desktop has become corrupt.

Solution or Workaround

Run a repair on ArcGIS Desktop, and then uninstall ArcGIS Desktop.

  1. Insert the ArcGIS Desktop installation disk.
  2. Navigate to Start > Control Panel > Add/Remove Programs.
  3. Select ArcGIS Desktop from the list and click Change.
  4. Select the Repair option.
  5. Complete the ArcGIS Setup wizard to run a repair.
  6. Uninstall ArcGIS Desktop by way of Add/Remove Programs in the Control Panel.

Related Information